Do Your Agents Know a Complaint When They Hear One?

You know how when you used to complain to your service provider about something they did, you never knew if anything would be done about it?
Well, now it’s the law and there is a new sheriff in town – the Consumer Financial Protection Bureau (CFPB). That’s why leading organizations are using advanced speech analytics technology to automatically identify a likely complaint, log the interaction accordingly in a complaint management system, and more rapidly resolve the issue.

 


Watch more NICE Talk Videos​

Read our NICE Talk Blogs​​​​​​​​

Share this:
Twitter LinkedIn Facebook Email