Customer Experience: What does it Really Mean?

Customers’ expectations are high and continue to rise each day. In turn, there is also an increase in demand for exceptional customer experience (CX). Yet, the big question remains: What does Customer Experience Really Mean? How do you create and sustain a scalable, exceptional customer experience?

Customers are changing the way they interact with companies, from using multiple touch points to expecting seamless service across channels. In this new Age of the Customer, organizations are taking notice and are revamping their efforts to be more customer-centric. However, a clear understanding of the elements that make up the customer experience is essential before making changes.

With that in mind, we organized a webinar on Customer Experience: What does it Really Mean? This webinar will take place on Thursday, January 30th.

In the webinar:

  • What do customers want?
  • What is Customer Experience and how do customers make decisions about your brand?
  • The ins and outs of Customer Experience
  • What does it take for your organization to provide an exceptional CX?
  • The ROI of Customer Experience

Idit Aloni-Halfon, CX Professional at NICE will lead this webinar, and discuss the ins and outs of the customer experience while presenting the results of an independent survey we conducted among 1,200 customers across the US, Europe, and Asia Pacific.

Click here for more information and to register for this exciting webinar.

Idit Aloni-Halfon is a passionate Customer Experience professional, at NICE Systems. Idit has spent the last decade consulting and leading CX initiatives in large organizations in Israel and at Vodafone New Zealand. As she works with industry influencers, her passion is finding new ways to build exceptional Customer and Employee Experiences.

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