Fraudsters target the contact center
With professional fraud on the rise, contact center vulnerability is more rampant and costly than ever and your customers are relying on you to take all the proper precautions.
The challenge is that keeping the bad guys out usually means making life difficult for your legitimate customers.
But that is no longer the case with NICE Contact Center Fraud Prevention.
Front line protection without the frustration
NICE Contact Center Fraud Prevention allows you to unobtrusively screen all calls using multiple technologies to detect fraud and focus only on high risk interactions – whether in real-time or after the call.
With NICE Contact Center Fraud Prevention contact centers can:
Screen all interactions for fraud using multiple modalities
Generate real-time alerts for high risk interactions
Guide agents in real-time to take the next best action during fraudulent interactions
Manage and investigate all fraud incidents
Multi-layered detection for your contact center
NICE Contact Center Fraud Prevention provides multi-layered detection for stopping more fraudsters in real-time, including:
Voice print matching to match the voice of the caller with the suspicious watch list
Identifying fraud patterns and social engineering based on speech analytics and agent desktop interactions
Assessing the risk of the call with an ANI watch list, as well as other telephony and contextual data
Determining behavior anomalies with transactional data
Incorporating niche fraud detection technologies into our Integrated Fraud Management Platform
Stay one step ahead of fraudsters
Fraud detection is only half the job. You also have to stop the money leaving the building. NICE offers an end-to-end fraud prevention solution that combines multi-layered fraud detection with the industry leading case management tool - Enterprise Risk Case Manager.
Detect more bad guys with lower false positive alerts for drastically reduced fraud losses without frustrating legitimate your customers.