​​

NICE Well Positioned by Ovum for Interaction Analytics​


"NICE Interaction Analytics is centered around internally developed speech analytics engines with a big focus on delivering real-time insights to agents and managers. NICE customers indicated that they were particularly impressed with integration across the tools in the NICE suite, the vendor’s support and services, and the breadth of its products." 

Customer Interaction Analytics Decision Matrix 2014-15, Aphrodite Brinsmead.​​