Gartner Magic Quadrant for Workforce Optimization, 2014
NICE is positioned as a Leader by Gartner in the Magic Quadrant for Customer Engagement Center Workforce Optimization Evaluation based on completeness of vision and ability to execute.
According to Gartner, “Leaders in the WFO market provide functionally broad and deep WFO solutions that can be deployed and supported globally. Their software is suitable for all sizes and complexities of enterprises, and has broad industry coverage. Revenue is strong, and new references are readily available.”
Gartner, Inc., Magic Quadrant for Customer Engagement Center Workforce Optimization, Jim Davies, 12 November 2014. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. ©2015 Gartner, Inc. and/or its affiliates. All rights reserved.
To read the full analyst perspective