Speech and Text Analytics Product and Market Report

Speech and Text Analytics Product and Market Report

​The Figures and analyses that follow represent the results of DMG Consulting’s 2015-2016 speech analytics customer satisfaction survey. This analysis examines customer s​atisfaction ratings across the 10 major survey categories including: product, implementation, training/workshops, ongoing service and support, professional services, innovation, responsiveness to product enhancement request, communication, product pricing, and the customer’s overall level of satisfaction with the vendor/solution. NICE achieved a perfect score, 5.0 in 6 categories: implementation, training, professional services, innovation, responsiveness to product enhancement requests and overall vendor satisfaction.

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Speech and Text Analytics Product and Market Report

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