Customer Training Services

Submitted by Anonymous on Wed, 04/14/2010 - 08:26
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Empower Your Users

The real long-term value of technology is derived from the way it is implemented and utilized. To help you capitalize on your NICE solution as soon as possible, NICE Customer Training Services provides your users with the knowledge and skills they need to operate your solution and take full advantage of its capabilities for your business needs.

 

The NICE Approach

NICE believes that training is measured by how users implement their new found knowledge in their daily routines to increase operational efficiency and business value.
 
Since each organization is unique, our training professionals focus on learning about your business in order to tailor educational solutions that best address your challenges, goals and budget. Your particular training regimen can include on-site sessions for all user levels, comprehensive courses delivered at NICE facilities, live over-the-web sessions as well as on-demand web-based resources for your users to access from anywhere. All training is process-oriented, linking system features to your particular business needs and delivered exclusively by NICE certified trainers. 
 

Experienced Professional Trainers

NICE’s education specialists have developed and delivered thousands of projects to customers worldwide. They possess unmatched experience and expertise in training users of all levels on best-practice utilization of NICE solutions. Our training development team ensures that you always receive best-in-class learning aids and materials which are always updated with NICE’s latest product versions and industry benchmarks for adult learning. 

 

NICE Training Services Portfolio

Whether you are implementing a new NICE solution, upgrading from an older version or simply ensuring knowledge and skills retention for your existing system, NICE has the right solution to meet your educational needs. Our training portfolio includes:
 
  • Key user application courses: Hands-on training covering the full functionality and capability of NICE applications for administrators, QM staff, compliance and risk officers, business analysts and managers
  • End user training: Instructor-led, web-based or blended training covering the processes and functionality of NICE applications for supervisors, team leaders and other end-users
  • Technical courses: On-site or campus-based hands-on training for IT personnel covering the technical aspects of NICE solutions focused on system monitoring, maintenance and troubleshooting
 

For more details about NICE’s training solutions, contact the NICE Customer Training Services Department at training@nice.com