Voice of the Customer

Today’s customers demand service when and how it’s most convenient for them—by phone or in person, on the web, via self-service or even social media. For organizations it makes it difficult to provide a consistent, effective and compelling customer experience across all communication channels.

 

NICE Voice of the Customer solutions help organizations understand the customer perspective, act upon it, and drive customer-focus throughout the service organization. It ensures continuous improvement by collecting and analyzing the complete Voice of the Customer from all channels and touchpoints and infusing it into daily service operations and across the enterprise. NICE Voice of the Customer solutions empower businesses to harness customer interactions and deliver an experience that differentiates them from competitors, expands wallet-share and drives customer loyalty.

Chart

 

Voice of the CustomerVoice of the Customer
Listen to the real Voice of the Customer to enable a superior customer experience, enterprise-wide
Real-Time Customer FeedbackReal-Time Customer Feedback
Post-call surveys tied to the specific interactions that influenced customer experiences