Southern Company

 
Georgia Power's top priority is customer service. This means keeping reliability high and power rates low for its 2.35 million customers.  Georgia Power ranks in the top quartile for customer satisfaction among peer utilities and has been cited on several occasions by J.D. Power and Associates. NICE Systems solutions contribute to the company’s ability to deliver exceptional customer service.
 
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Industry: Utilities
Company Website: www.georgiapower.com
Location of Contact Center: McDonough, Georgia (Atlanta suburb)
Number of Agents: 400
ACD Type: Avaya
NICE Product(s): Workforce Management, Quality Management and Recording