Manulife Financial

Manulife Financial is a leading Canadian-based financial services group serving millions of customers in 22 countries and territories world-wide, providing financial protection and wealth management products and services, to individual and group customers in Canada, the United States and Asia.  The company relies on NICE solutions to boost performance of its 750 agent workforce.

Video Excerpts

• Scheduling Process using NICE IEX Workforce Management
• Vacation Planning
• Real-Time Adherence
• Scheduling Efficiencies
• Reducing Wait Times using NICE Performance Manager
• NICE Customer Conference 
• Assessment

Industry: Financial Services
Company Website: www.manulife.com
Location of Contact Center: 4 sites in the Toronto area
Number of Agents: 750
NICE Product(s) and Features: Workforce Management; Performance Management

Click here to learn more about the benefits Manulife Financial derived from NICE Systems solutions.