HealthHelp

HealthHelp pioneered radiology benefit management through peer-to-peer consultation with nationally recognized radiology experts. The company also offers radiation oncology services along with its effective diagnostic imaging services, helping payers manage ballooning costs.  HealthHelp significantly boosted its agent performance using NICE IEX Workforce Management and its real-time adherence functionality.

Video Excerpts

• From Aspect eWorkforce Management to NICE IEX Workforce Management
• Implementation Experience
• Positive Business Impact
• Assessment

Industry: Healthcare
Company Website: www.healthhelp.com
Location of Contact Centers: Houston, Texas and Albany, New York
Number of Agents: 400
ACD Type: NEC Global Navigator
NICE Product(s) and Features: IEX Workforce Management

Click here to learn more about the benefits Health Help derived from NICE Systems solutions.