Harvard Pilgrim Health Care

Harvard Pilgrim is a full-service health benefits company serving members throughout Massachusetts, New Hampshire, Maine and beyond. U.S. News and World Report has continually recognized Harvard Pilgrim among the companies providing America’s Best Health Plans. The company relies on NICE recording, quality and workforce management systems to help its agents deliver exemplary service.

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Industry: Health Insurance
Company Website: www.harvardpilgrim.org
Location of Contact Center: Quincy, MA (Boston area)
Number of Agents: 150
NICE Product(s): Workforce Management, Recording and Quality Management

Click here to learn more about the benefits Harvard Pilgrim Health Care derived from NICE Systems solutions.