Harte-Hanks

Harte-Hanks is a global provider of premium contact center solutions to many of the world’s leading brands… from communications, consumer electronics and consumer package goods to high technology, financial services and pharmaceutical companies. This extensive experience — more than three decades of call center services — enables the company to leverage best practices from across a variety of industries and capitalize on the latest NICE SmartCenter Solutions to provide world-class customer

 

 

Overview Video

An interview with Carolyn Meakin, Director of Tools & Technology for Harte-Hanks

 

 

 

 

Video Excerpts

 

Industry: Outsourcer
Company Website: www.harte-hanks.com
Location of Contact Center: Austin, TX; Shawnee, KS; Texarkana, TX; Manila, Philippines
Number of Agents: 3,500
ACD Type: Avaya
NICE Product(s): Recording and Quality Management; Workforce Management; Desktop Analytics

 


Click here to learn more about the benefits Harte-Hanks derived from NICE Systems solutions.