AAA Auto Club South

One of the largest regional affiliates of the American Automobile Association, AAA Auto Club South serves some 4 million members in more than 70 branches across Florida, Georgia, middle and western Tennessee, and Puerto Rico. The organization provides 24-hour roadside assistance, travel planning, auto pricing, buying, and maintenance services, as well as a host of insurance plans. In addition to auto insurance, AAA Auto Club South offers home, flood, life, and health insurance. The company saved $250,000 by identifying and addressing off phone time work using NICE solutions.

 

Overview Video

An interview with Tracey Huff and Linda Potter– Contact Center Technology Managers for AAA Auto Club South

 

 

Video Excerpts

 

Industry: Roadside assistance and auto insurance
Company Website: www.aaasouth.com
Location of Contact Centers: Tampa, St. Petersburg and Heathrow, Florida and Nashville, Tennessee
Number of Agents: 800
ACD Type: Avaya
NICE Solution(s): Workforce Management; Interaction Recording; Quality Management