SMBs and Branches

Advanced Capabilities, Rapid Installation, Affordable Price

Small and Medium Business (SMB) contact centers and branch office operations face similar business needs and challenges as those of large contact centers and enterprise environments – regulatory compliance, quality of service, operational efficiency, and customer experience are all top of mind.
 
In the past, SMBs and branches had to compromise between price, capacity, capabilities and quality. Now, NICE provides a comprehensive, advanced, easy-to-install, and affordable offering tailored to the needs of SMB and branch operations, including compliance call recording, quality management, workforce management and hosted interaction analytics applications.