NICE Systems Opens Office in Brazil

Sao Paulo, June 14, 2010 - NICE Systems Technologies do Brasil announced the opening of its offices in the Country. NICE Systems, a leading global provider of advanced solutions that enable enterprises and security organizations to extract Insight from Interactions, transactions and surveillance to drive business performance, reduce risk and ensure safety, has been operating in Brazil for 17 years through its business partners. NICE intends to further expand its footprint in the fast growth Brazilian market, providing advanced applications along with a direct touch with customers, while bolstering relationships with long-term business partners in the country.

NICE serves Brazil’s enterprise and security markets. For the enterprise sector NICE is a leader in the Brazilian contact center market, with customers in key segments including Finance, Insurance, Healthcare, Outsourcers, Retail, Media, Utilities, Government and more. 

The NICE SmartCenter solution suite is helping Brazilian organizations improve contact center agent performance for maximum customer satisfaction, improved operational efficiencies and enhanced regulatory compliance.

With regards to the country’s December 2008 presidential decree, NICE SmartCenter is ideally suited to help comply with the more stringent customer service requirements.

For the security sector the comprehensive NICE portfolio of solutions enables the capture of security, safety and operational data from multiple sensors and systems, including audio, video, radio, web, and more. It offers content analysis for immediate and relevant insights and provides a framework for fusing data silos into a single, holistic view, delivering real-time situational awareness and incident management. The NICE offering provides real-time capabilities for handling security events to mitigate and prevent risk, as well as faster, more accurate and reliable post-event investigation capabilities.

To head up Brazilian operations, NICE has brought on board Luiz Fernando Camargo. As Vice-President and General Manager. Mr. Camargo brings with him tremendous experience, having served in various management positions and having served on the board of directors at companies like Avaya, Lucent Technologies, MCOMCAST S/A and Grupo Sharp.

About NICE Systems
NICE Systems is the leading provider of Insight from Interactions solutions and value-added services, powered by the convergence of advanced analytics of unstructured multimedia content – communication via telephony, web, email, video, and other data sources. NICE's solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in more than 150 countries, including over 80 of the Fortune 100 companies. For more information, please visit www.nice.com.

Information to the Press:

DFREIRE Comunicacao e Negocios
Juliana Nunes – juliana@dfreire.com.br
Maira Porto – maira@dfreire.com.br
Phone. (11) 5505-8922