NICE Certified for Avaya Aura™, Delivering Maximized Performance and Reduced Costs for SIP-based Contact Center Environments

Extends long-standing NICE-Avaya partnership by delivering SIP-based contact center call recording

RA’ANANA, ISRAEL February 02, 2010 - NICE Systems Ltd. (NASDAQ: NICE), a leading global provider of advanced solutions that enable enterprises and security organizations to extract Insight from Interactions, transactions and surveillance to drive business performance, reduce risk and ensure safety, today announced that Avaya Inc., a leading global provider of business communications applications, systems and services, has presented NICE with the Avaya Certification Award for successful testing of NICE Perform 3.2, part of NICE SmartCenter , with Avaya Aura TM Communication Manager R5.2.1 and Avaya Aura TM Application Enablement Services 5.2.

NICE Perform 3.2 offers a robust solution with full support for recording in SIP-based environments. Companies standardizing on SIP across the organization can achieve cost savings by eliminating redundant network infrastructure and reducing resources through data center consolidation, enabling organizations to reduce call recording costs while increasing call capacity.

NICE Perform 3.2 with its ground-breaking SIP-based recording capabilities has been tested by Avaya's Certification Technical Team and has been officially accepted as certified in the following configurations: Trunk Side Total, DMCC (Dual Registration, Single Step Conference and Service Observe), and Passive Station Side VoIP.

The Avaya certification process, conducted by NICE and the Avaya Certification Technical Team, is a comprehensive test program which includes testing and analysis in the following areas: installation, functionality (including complex call scenario tests including multi-party conferencing and transfers), performance, interoperability (with Avaya applications and appliances as well as common desktop applications), and serviceability (including “rainy day” scenarios).

"We are extremely pleased to advance our support for Avaya’s IP-based contact center solutions with this certification of NICE applications for Avaya Aura,” said Udi Ziv, President of NICE’s Enterprise Product Group.  “The integration of our technologies constitutes the most innovative solution available today to enable our valued base of joint customers with a high-quality, cost-efficient IP-based contact center environment. This is an important evolution of our partnership and demonstrates another example of NICE’s collaboration with Avaya."

NICE solutions are sold worldwide through Avaya and Avaya channels. NICE is also a Platinum member of the Avaya DevConnect program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.

About NICE SmartCenter
NICE SmartCenter is a suite of pre-packaged business solutions that address specific business issues, powered by best-in-class functional components spanning call recording , quality management , multi-channel interaction analytics , workforce management and performance management . The business solutions capture, analyze and impact customer interactions across a variety of channels, from audio, email and chat to social media and text messaging. The solutions include nine packaged offerings: Customer Churn Reduction , Sales Effectiveness, Customer Experience , Marketing Effectiveness, Collections Optimization, Quality Optimization, First Call Resolution Optimization, Average Handle Time Optimization, and Compliance Management.  These solutions can be deployed on premise, in a hosted model, or via a managed service , and can be implemented stand-alone or fully integrated with customer relationship management and business intelligence solutions.

About NICE Systems
NICE Systems (NASDAQ: NICE) is the leading provider of Insight from Interactions solutions and value-added services, powered by advanced analytics of unstructured multimedia content – from telephony, web, radio and video communications. NICE’s solutions address the needs of the enterprise and security markets, enabling organizations to operate in an insightful and proactive manner, and take immediate action to improve business and operational performance and ensure safety and security. NICE has over 24,000 customers in more than 150 countries, including more than 85 of the Fortune 100 companies. More information is available at http://www.nice.com.
 

Trademark Note: 360° View, Alpha, ACTIMIZE, Actimize logo, Customer Feedback, Dispatcher Assessment, Encorder, eNiceLink, Executive Connect, Executive Insight, FAST, FAST alpha Blue, FAST alpha Silver, FAST Video Security, Freedom, Freedom Connect, IEX, Interaction Capture Unit, Insight from Interactions, Investigator, Last Message Replay, Mirra, My Universe, NICE, NICE logo, NICE Analyzer, NiceCall, NiceCall Focus, NiceCLS, NICE Inform, NICE Learning, NiceLog, NICE Perform, NiceScreen, NICE SmartCenter, NICE Storage Center, NiceTrack, NiceUniverse, NiceUniverse Compact, NiceVision, NiceVision Alto, NiceVision Analytics, NiceVision ControlCenter, NiceVision Digital, NiceVision Harmony, NiceVision Mobile, NiceVision Net, NiceVision NVSAT, NiceVision Pro, Performix, Playback Organizer, Renaissance, Scenario Replay, ScreenSense, Tienna, TotalNet, TotalView, Universe, Wordnet are trademarks and/or registered trademarks of NICE Systems Ltd. All other trademarks are the property of their respective owners.
 

This press release contains forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Such statements are based on the current expectations of the management of NICE Systems Ltd. (the Company) only, and are subject to a number of risk factors and uncertainties, including but not limited to changes in technology and market requirements, decline in demand for the Company's products, inability to timely develop and introduce new technologies, products and applications, difficulties or delays in absorbing and integrating acquired operations, products, technologies and personnel, loss of market share, pressure on pricing resulting from competition, and inability to maintain certain marketing and distribution arrangements, which could cause the actual results or performance of the Company to differ materially from those described therein. We undertake no obligation to update these forward-looking statements. For a more detailed description of the risk factors and uncertainties affecting the company, refer to the Company's reports filed from time to time with the Securities and Exchange Commission.