Alliance Data

Alliance Data is North America’s largest and most comprehensive provider of transaction-based, data-driven marketing and loyalty solutions serving large, consumer-based industries.  NICE solutions enable the company to deliver exceptional service in handling 35 million IVR and floor interactions and 1.7 million web chats per year.

 

 

 

 

 

 

 

 

An interview with Kimberly Podkin, Manager of Operational Analytics for Alliance Data

 

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Industry: Financial Services
Company Website: www.alliancedata.com
Location of Contact Center: 5 sites – Columbus, Westerville and Milford, OH; Lenexa, KS; Westminster, CO
Number of Agents: 2,200
NICE Product(s): Interaction Management (Recording), Quality Management, Interaction Analytics

 

Click here to learn more about the benefits Alliance Data derived from NICE solutions.