Allconnect

Allconnect is a consumer services company based in Atlanta. It helps consumers make wise, cost-effective decisions by explaining the options, service plans and service providers available across a broad array of home services including home phone service, cable, satellite, high-speed Internet and communication bundles.  By using NICE IEX Workforce Management, the company improved its answer rate and agent utilization and boosted revenue per call by 10 percent.

Video Excerpts

• Switched from Aspect Workforce Management
• Business benefits using NICE IEX Workforce Management
• Revenue-per-call increases with NICE IEX Workforce Management
• Evaluation of NICE IEX Workforce Management

Industry: Consumer Services
Company Website: www.allconnect.com
Location of Contact Center: St. George, UT; Atlanta, GA; Tijuana, Mexico
Number of Agents: 553
NICE Product(s): Workforce Management

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