Solution Engineer

Services | Atlanta, GA, United States | AMERICAS

JOB SUMMARY

Works with Solution Architects and Project Managers to configure and deploy customer solutions.  The Deployment Services team assesses the customer’s requirements and plans out the projects that will deliver a working solution. These projects involve system integration between Nexidia products, call recording systems, and other customer data sources, as well as hardware design and software product installation.  The position also supports existing customers as their analysis needs and technical environment change over time. The Nexidia Deployment Services team helps them acquire additional data for analysis, troubleshoot integration problems, and accommodate changes in their call recording systems and other data sources.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Discuss product architecture and configuration with Solution Architects and Project Managers
  • Configure and deploy integration components of customer implementations, including data mapping activities
  • Produce system/integration design documents in consultation with internal stakeholders
  • Maintain deployment documentation as products and customer configuration evolve
  • Support Deployment Engineers during implementation of the system design
  • Understands and adheres to Nexidia compliance standards as they appear in the Employee Handbook, Corporate Compliance Policies, Code of Conduct and Conflict of Interest Policy.

ADDITIONAL DUTIES AND RESPONSIBILITIES

  • May be called upon to support Deployment Engineers with installs, address Support tickets and other related duties
  • Performs other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

  • SQL Server (Experience with SQL queries, functions, and stored procedures)
  • Windows server (IIS, Windows security, optimization, and troubleshooting)
  • Experience documenting system designs and deployment plans with Microsoft Office applications (Word, Excel, Visio, Project, PowerPoint)
  • Networking fundamentals (TCP/IP, LAN, WAN, VPN, routing, QoS)
  • Security and encryption fundamentals (SSL/TLS, SSH, PGP)
  • Web technologies (ASP.NET, XML, XSLT)
  • Articulate complex technical topics clearly and concisely to both business and technical audiences in both written and verbal form
  • Meticulous about documentation and record-keeping
  • Work successfully in a strong team environment

EDUCATION AND EXPERIENCE

  • BS in Computer Science, Engineering, or Mathematics; equivalent work experience considered
  • 1-3 years of experience deploying, and supporting enterprise software applications

PHYSICAL DEMANDS / WORK ENVIRONMENT

Physical Demands:  Some overnight travel by car or plane may be required. Ability and willingness to travel up to 25%, including internationally to North American and European customers

Work environment:  Professional office environment that is entrepreneurial, creative, innovative, team-oriented, inspiring, diverse and challenging with dedication to creating and developing cutting-edge business solutions for our customers.  Working conditions are normal for an office environment; work may require occasional weekend and/or evening work.

 


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