Senior Credit & Collections Analyst

Finance | Hoboken, NJ, United States | AMERICAS

Position Summary:

You will work on an assigned portfolio to reconcile and resolve any disputes to achieve targets quarterly.  You will closely with our order management and sales teams. 

Credit Management:

  • Responsible for region credit requests and monitoring with corporate finance
  • Works across sales, order management, corporate finance, business finance and controllership to ensure credit requests are processed timely and tracked monthly
  • Understands our corporate risk profile in establishing recommendations for credit levels
  • Assesses payment history, present accounts receivable balances, bad debt and public credit ratings to provide advisory input to the process and recommendation
  • Senior point of contact for America’s accounts receivable process
  • Owner of dispute classified invoices
  • Interfaces with customer AP departments, and other clients directly to resolve payment issues
  • Interacts with region business finance and order management to resolve invoice issues and disputes
  • Involved with the WNS/NSC service as an escalation point for invoice disputes, governance reviews, and to provide direction on invoice prioritization as needed
  • Produce receivables reports and provide metrics for business reviews and other adhoc status reporting
  • Work in Oracle to resolve inquiries on invoice status, AR balances, and credit positions as needed
  • Distribute credit card, bank, and payment forms/instructions to customers.
  • Collect credit card information for processing and provide W-9 forms where required.
  • Follow up with Billing and Sales regarding billing discrepancies timely.
  • Work with cash applications to resolve unapplied credits/payments


  • Bachelor’s Degree in Finance, or Business
  • 3 to 5 years experience in credit and collections roles
  • Ability to problem solve and interface with customers (internal and external) to resolve issues
  • Experience with software license a plus
  • Knowledge of accounts payable and ERP systems
  • Ability to process and organize large volumes of data into management reporting and analysis

NICE Systems is an Equal Opportunity/Affirmative Action Employer, M/F/D/V.


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