Lead Application License and Desktop Specialist

IT – Information Technology | Atlanta, GA, United States | AMERICAS

The Lead Application License and Desktop Specialist is responsible for managing the software shipment and licensing process plus Desktop support. This includes updating and troubleshooting the license management software in addition to communicating with sales, customers, and services for software and license distribution.  Also troubleshooting, analyzing, repairing, resolving, tracking, building, and escalating technical problems associated with end user desktops and applications.  These areas included are desktop, network, user administration, and some windows server support functions.  Experience with building and imaging laptops plus desktops is required.  Also, this position will assist with projects, IT Support, plus hardware and software licensing systems as necessary under the direction of other IT staff.   

Ideal candidates will need to have the following:

KNOWLEDGE, SKILLS AND ABILITIES

  • Hardware knowledge of computer internals, configuration, troubleshooting
  • Solid understanding of Microsoft Desktop and Server Operating Systems.
  • Solid understanding of Microsoft Office in a business network environment
  • Possess a good understanding of LAN / WAN technologies and protocols including TCP/IP & DNS
  • Knowledge and experience with Windows 7, Windows 8, Windows 10, Server 2003, Server 2008, Server 2012, and MAC OS
  • Experience with configuring and troubleshooting Printers and VPN clients
  • Ability to configure and troubleshoot functionality on mobile devices
  • Ability to manage hardware, software, and support applications
  • Experience administering users in Microsoft Active Directory and Exchange
  • Understand software licensing and the audit/tracking process that goes with software licensing
  • Experience with asset and hardware tracking

EDUCATION AND EXPERIENCE

  • College Degree Required; equivalent work experience considered
  • Technical Certifications are a plus
  • Minimum 4+ years experience that includes maintenance, repair, upgrades, enhancements, and configuration of hardware, software and operating systems in an inter-networked environment
  • Excellent organization skills
  • Excellent customer service, verbal and written communication skills
  • Able to work evenings or weekends on occasion if necessary
  • Ability to document process and application usage details
  • Team oriented environment

ADDITIONAL REQUIREMENTS

  • Candidate must be a US Citizen
  • Candidate must be able to pass a thorough background check


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