Education Specialist

Training | Pune, India | INDIA
Main Duties and Responsibilities:

 Independently lead learning solutions through training life cycle – needs analysis, mapping, design, development and delivery
 Develop customer-facing training solutions; develop training materials and associated documentation, mainly for eLearning offerings
 Collaborate with other Education Specialists, Subject Matter Experts and stakeholders in all phases of the learning framework (analysis, design, development, implementation and evaluation), to think creatively to produce and recommend new concepts and ideas
 Develop and edit a variety of training content, including e-learning, presentations, job aids, webinars, etc.
 Manage content on the NICE LMS.
 Constitute a main focal point for Web-Based training production
 Facilitate and/or deliver sessions using online conferencing tools, such as WebEx

 BA or MA degree in Instructional Design preferred

• Expertise in instructional design theories and practices
• At least 3 years of experience in application training development / Instructional Design
• Proficiency in eLearning authoring tools (Camtasia, Articulate Studio, Storyline, Adobe Captivate, etc.)
• Excellent command of Microsoft Word and PowerPoint
 Strong analytical skills, creative thinking ability and problem solving skills
• Excellent self-learning skills
• Excellent written and oral communications skills and excellent interpersonal skills
• Excellent time management skills and ability to work with minimal supervision
• Self-motivated to strive for professional excellence in all aspects of work
• Takes a “Can-Do” approach and attitude, and delivers
• Has a passion for training and learning
• Experience in contact centers environment – an advantage
• Experience working with CornerStone onDemand LMS – an advantage
• Experience in classroom training delivery – an advantage

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