Customer Support | Management

Account Manager

Job number: NICE00236

NICE Enterprise division offers addresses the needs of customer-centric businesses with intent-based solutions. Driven by Real Time, cross-channel analytics, NICE provides solutions for increasing revenue, enhancing customer experience, improving regulatory compliance, and optimizing contact center and Back Office operations. NICE Enterprise solutions are implemented by contact centers of all sizes, branches, trading floors and back offices.

The company has the most extensive portfolio in the Customer Interaction Management solutions - that includes Voice of the Customer, Workforce Optimization, Back Office Productivity, Compliance & Risk, Operational Efficiency and Sales & Retention - no other company competes with us in all these areas, we can provide the clients in all their needs.

We are hiring an account manager to cover the DACH region. Who will be responsible for all aspects of account development across the NICE Enterprise portfolio in a defined account territory.


  • Managing between 4-6 key accounts
  • Accurately forecast sales activity, utilising SFDC and Optimizer for strategic account and opportunity management.
  • Lead the sales process, driving the NICE virtual sales and service team and owning the NICE relationship with the client.
  • The successful candidate will be responsible for growth in existing accounts and strategic new business win
  • Engage with customers to position NICE business solutions through strategic value based selling, business case definition, ROI analysis, references and analyst data


  • Degree educated, in a Business or Technical discipline. Individual must be highly motivated with excellent communication and presentations skills
  • Solid proven experience selling software solutions to large corporate clients, ideally within the banking industry
  • Ability to develop relationships with the C' or VP level business users to sell based on business value
  • Contact center or Telecoms experience (advantage)
  • Full clean driving license
  • Must be able to travel within the DACH region

German language hugely beneficial

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