NICE recently held its annual Customer Conference, Interactions 2011, in Las Vegas, NV.  It was a big success, with over 1500 attendees.  And for the first time, NICE Security participated, with a contingent of over 100 participants. The feedback was hugely positive. 

One of the most frequently heard remarks by security executives I’ve interviewed was that the security command center did not seem to keep up with the other business units of the organization. For example IT has a type of command center called a network operations center. IT security departments have their SOC (pronounced sock) or security operations center. Corporate (physical) security still has a command and control center. One executive I spoke to was chief information security officer (CISO) for a Fortune 500 company in the US who had recently been made head of corporate (physical) security as well. As he toured the physical security command center he remarked, “It looks like a 1980s police department, complete with a pot of Hills Brothers coffee.”