This is the second in a series of Q&A interviews with James Lipinski, ENP, Enhanced 9-1-1 IT Manager for the Vermont Enhanced 9-1-1 Board. James was one of several NG9-1-1 experts to join our NG9-1-1 Panel Discussion at APCO recently (NG9-1-1: Past Lessons, Present State, Future Opportunities). In this three-part Q&A interview, James touches on the implications of NG9-1-1 from the standpoint of 9-1-1 Communication Center processes. You can read the first part of the interview where James discusses the change management issues here.

Since childhood we have been taught that in an emergency we should call the universal emergency number 9-1-1.  Our expectation upon calling is that we will soon have a police officer, a fireman or an emergency medical unit arrive at our location and begin aiding us in our emergency.  In addition to being taught to call 9-1-1, we hear stories daily about the heroic efforts of first responders around the world who have come to the assistance of those in need. 

By Sharon Counterman, Deputy Director, Greater Harris County 911 Emergency Network 

(Sharon Counterman was one of several panelists who participated in the recent NG 9-1-1 Panel Discussion at APCO.)