Contact Center Recording | Interactions Analytics | Quality Management | Workforce Management | Performance Management
The economic downturn of 2009 has presented an unprecedented challenge to business leaders, as many have never experienced economic turbulence as troubling. With “green shoots” of economic recovery starting to emerge, businesses are preparing to change from survival to growth mode. Operational and investment strategies, especially those relating to cost control, maintaining your customer base and gaining a competitive edge are crucial.
This complementary white paper presents the results of a worldwide survey, examining the current state of operations and investments in call centers around the world. It focuses on:

  • Budget and growth expectations
  • Technology investment priorities
  • Operational tactics and strategies
  • Market trends and initiatives
Whether the economic downturn that has gripped the world for the last year or so is over or not, your businesses needs to be ready to move quickly. Understanding what other call centers are doing and planning gives you valuable insights on which to base your company’s strategy and direction.
Fill the form on the right and receive the white paper.
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