Last Message Replay

Submitted by Anonymous on Thu, 06/17/2010 - 17:05
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Instant Replay with a Single Click

In the high-pressure emergency call center, getting call information right can make the difference between life and death. NICE Last Message Replay enables public safety operators and dispatchers to replay the last call they received and any call currently in progress with just one click of a button. With Last Message Replay in your emergency call center, your call-takers have the power to verify call details instantly and save precious time— and lives.
NICE Last Message Replay is deployed as a software application directly on users’ workstations— no hardware is required. It enables public safety call takers and dispatchers to instantly replay and verify information provided over telephone and radio communications, saving precious time and online and on-air loads in the emergency call center.
 
Last Message Replay 

Easy-to-Use Replay Panel

  • Makes it easy to find, replay and annotate calls
  • Instantly replays elapsed part of current message
  • Replays last message with one click of a pre-configured hot-key
  • Provides access to all messages within the last 24 hours
 

Text and Speech Annotations for Quick Reference

  • Supports up to 10 annotations per message
  • Records up to 30 seconds of speech per annotation
 

Configurable Message Details View

  • Includes any field available in the call database
  • Allows users to easily configure window content
 

Flexible User Administration

  • Enables administrator-defined user access to channels and actions
  • Refreshes replay lists dynamically
 

Save and Distribute Messages

  • Enables saving and emailing recorded audio
  • Provides the ability to print message details
Last Message Replay enables your emergency call center to:
 
  • Save precious time– Replay public safety telephone or radio calls instantly
  • Simplify the user experience- Easy-to-use graphical user interface reduces training time and operates intuitively and efficiently
  • Reduce costs- There is no extra hardware to buy or maintain for this software-only application
The easy-to-use, intuitive, dynamic features of NICE Last Message Replay means emergency call center operators and public safety dispatchers get the information they need instantly. It saves time, reduces costs and improves efficiency with these key features:
 
  • Accesses last calls and transmissions with the click of a button
  • Dynamically refreshes call and transmission list without user intervention
  • Replays calls in progress
  • Enables calls to be annotated with audio or text flags
  • Replays with Automatic Gain Control (AGC), silence skip and noise reduction
  • Requires no additional hardware— software-only application
  • Is suitable for touch-screen systems
  • Secures data with a shift-restriction option
  • Centralizes administration to easily configure all users from one workstation