Audio and Call Recording/Logging

Submitted by Anonymous on Thu, 06/17/2010 - 17:03
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Audio Recording for Public Safety Operations of Any Size

Public safety organizations carry heavy responsibilities. Whole communities depend on your services and are in constant contact with your officers and operators. You must be able to capture, analyze and distribute these interactions whether for legal compliance, evidence distribution or operational improvement. NICE Call Recording products can help. These easy-to-use recording platforms support any volume of calls in any media— telephony or radio.
NiceLog High Density Logger- The state-of-the-art audio capture platform is used in command and control centers and air traffic control centers worldwide. Built on proven NICE technology, the NiceLog High Density Logger provides a scalable multimedia recording platform. It supports analog, digital and E1/T1 telephony interfaces as well as conventional and trunked radio. Key functionality includes:
 
  • Powerful search, replay and distribution
  • Support for up to 192 inputs (analog /digital) or 480 E1/T1 trunk radio
  • Advanced audio compression G.729A and G.723.1
  • Up to 80,000 channel-hours of recording per unit
  • Centralized archiving in the NICE Storage Center
  • Recording directly from analog, E1/T1, PCM32 and digital extensions
  • Voice over Internet Protocol (VoIP) interface option
  • Advanced security features for definable profiles
  • Redundancy with dual hot-swap power supply and optional internal RAID
 
NiceCall Focus III— A full-featured, compact recording solution, NiceCall Focus III is designed to meet the needs of mid-sized public safety organizations. It is reliable, easy to operate and provides rapid and efficient incident review. It uses Windows applications, making it well-suited to the needs of mid-sized sites.
Key functionality includes:
 
  • Support for up to 48 channels per unit
  • Up to 50,000 hours of recording time with default G.729 compression
  • Support for a wide range of digital telephony, analog and radio interfaces
  • Extended redundancy options
  • Hot-swappable RAID1, power supply and dual-archiving options
  • Optional CDR (Call Data Records) connectivity for Avaya, Nortel and Siemens switches
  • Interoperability with Windows XP professional with SP2, SQL 2000
  • Higher availability and minimal maintenance costs
 
 
NICE Mirra IV- An audio recording solution, NICE Mirra IV is specifically designed for small and mid-sized public safety organizations with any recording environment. It can capture as few as four or as many as 48 channels of mixed analog, digital, Voice over Internet Protocol (VoIP), integrated services digital network (ISDN) basic rate interface (BRI), ISDN primary rate interface (PRI), telephony or radio communications. Enhanced D-channel decoding also means genuine call-related data (metadata) can be captured without needing to upgrade your current switch or voice recording systems.
 
Mirra IV combines the latest technology into a single-box communication recording solution that offers low total cost of ownership and is easy to install, use and maintain. It is designed with investment protection in mind, incorporating NICE leading-edge technology with a robust and secure Linux operating system. Key functionality includes:
 
  • Synchronous playback of up to 16 telephony and radio channels
  • 250 GB hard drive for online access of up to 50,000 hours of recording
  • Analog, digital, VoIP, ISDN BRI, ISDN PRI (E1/T1) and mixed-interface support
  • D-channel decoding
  • Single or dual DVD for archiving
  • Automatic number identification/automatic location identification (ANI/ALI)
  • Spoken date and time
  • Browser-based access to all functions
NiceLog High Density Logger
The NiceLog High Density Logger delivers a remarkably high volume of recording within a single unit, reducing your footprint and providing a low total cost of ownership. The NiceLog High Density Logger ensures your recordings are entirely secure. Its advanced, easy-to-use applications enable you to quickly search, replay, analyze and distribute recordings. Other business benefits include:
 
  • Cost-effectiveness– Offers best-in-class compression and largest channel capacity for the lowest cost.
  • Field Proven– More than 500,000 channels installed worldwide in more than 8,500 sites.
  • Secure– Runs on the security-conscious Microsoft Windows 2003 Server.
  • Scalable– Features a modular design and open architecture.
  • Efficient– Simplifies retrieval and instant replay of recordings.
 
NiceCall Focus III 
NiceCall Focus III provides total recording, scenario reconstruction and other tools designed to meet your needs. Its benefits include:
 
  • Low total cost of ownership– One-box solution offers multi-site support and tool-free maintenance for long-term savings.
  • Effective– Provides up to 48 recording channels per capture unit.
  • Efficient– User-friendly applications with intuitive user interface enable users to do more, faster.
  • Improved response time– Simplifies and speeds evidence retrieval and scenario construction.
  • Storage-ready– Pre-integrated with the NICE Storage Center.
  • Low maintenance costs– No tools required.
  • Reliable redundancy– Maximum protection against failures.
 
NICE Mirra IV 
Designed with investment protection in mind, NICE Mirra IV is one of the most cost-effective recording solutions available. Without requiring costly recording or switch upgrades, it delivers best-in-class technology, functionality and maintainability. It meets all your public safety organization’s audio monitoring, capture, analysis and storage needs.
 
  • Cost-effectiveness– Single-box solution provides low total cost of ownership.
  • Secure– Runs on the security-minded Linux Fedora operating system.
  • Flexible– Provides 4 to 48 channels of mixed analog, digital, VoIP, ISDN BRI, ISDN PRI telephony or radio communications.
  • Easy-to-use– Simple to install and use with browser-based operation.
  • Efficient– EMPRESS Embedded Database® captures call details for fast retrieval.
 
NICE VoIP Logger
 
  • Field Proven- NICE’s solutions are backed by the largest installed-base worldwide.
  • Reliable– Robust solution offering unique resiliency options with 20 years of experience in the most mission critical environments.
  • Flexible– NICE VoIP recording works with virtually every type of VoIP telephony solution. NICE supports traditional telephony, passive VoIP and active VoIP recording combined in a single, unified system, capable of recording multiple telephony environments.
  • Smooth migration path to VoIP– The unified architecture allows a migration to VoIP recording without changing the user experience.
  • Innovative– NICE invented, pioneered and patented VoIP recording. NICE’s VoIP recording solutions are the most advanced in the market. NICE’s leading-edge technology of active VoIP recording introduces the next generation of VoIP recording.
  • Cost effective- Best compression, largest capacity, low total cost of ownership, highest investment protection.
NiceLog High Density Logger
The NiceLog High Density Logger audio logger offers high-capacity recording of up to 480 recording channels and 80,000 hours of storage per unit. With centralized archiving in the NICE Storage Center, its archiving capacity is virtually unlimited. NiceLog is based on proven NICE technology and utilizes open, PCI-based architecture. Plus, with support for virtually all telephony interfaces— analog, digital, E1/T1, BT Megalink SCSA and VoIP— and radio channels, it provides a multimedia recording platform that’s scalable and future-proof.

 

NiceCall Focus III 
NiceCall Focus III provides robust, one-box call-recording and scenario reconstruction capabilities for mid-sized public safety organizations. Key capabilities include:
 
  • Total recording of 4 to 48 channels
  • Support for digital telephony, analog, radio and mixed interfaces and D-channel decoding
  • Support for major digital extensions including Alcatel, Aspect, Avaya, Ericsson, NEC, Nortel, Philips and Siemens
  • Extended resiliency for RAID1, power supply, dual-archiving devices
  • Standard G.729A compression
  • Call details database residing on the logger
  • Running on Windows XP operating system
  • Enhanced security with personal firewalls and NICE privileges mechanism
  • Future-proofed with NICE PCI board technology
 
NICE Mirra IV
With the NICE Mirra IV, up to 16 different telephony and radio channels can be played back synchronously, seamlessly reconstructing incidents in a chronological sequence. Plus, with multi-channel live monitoring, supervisors can get the big picture of a critical incident in real time by monitoring multiple voice channels simultaneously.
 
  • Synchronous playback of up to 16 channels
  • Multi-channel live monitoring
  • Mixable interface configuration
  • ANI/ALI
  • D-channel decoding
  • External time synchronization
  • Automatic gain control (AGC) on playback
  • External alarm by simple network management protocol (SNMP)
  • Media library application for simpler search of historical records
  • Spoken date and time
  • On-site configuration tool for easy upgrade
  • MDC 1200 radio caller ID for Motorola conventional radio system
  • Tone-detection and cancellation for analog lines
 
NICE VoIP Logger 
With Passive VoIP recording, the loggers are connected to mirroring (SPAN) ports of the network switches that reflect the traffic to be recorded. Passive VoIP recording is available with every telephony environment that uses standard Real Time Protocol (RTP) for the voice packets. Active VoIP recording involves sending a replica of the captured voice interactions to the recording system using standard network routing. NICE Active VoIP recording enables centralized recording of distributed environments and provides a low total cost of ownership of the recording solution. The NICE Active VoIP recording portfolio includes the following integrations:
 
  • Alcatel-Lucent OmniPCX Enterprise (using IP DR-Link technology)
  • Avaya Communication Manager (using Device, Media and Call Control interface)
  • Cisco Unified Communications Manager (with phone-based Active recording)
  • Nortel Communication Server 1000 (employing Duplicate Media Stream over IP)