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The York County 911 Center leverages a shared NICE trunked radio recording for fast, seamless incident reconstruction.
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The Isle of Man Government leverages NICE trunked radio recording for improved evidence disclosure, complete accountability and dispute resolution.
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The Broome County Emergency Dispatch/911 Center uses NICE’s Scenario Replay, a powerful multi-channel search and replay tool, to speed up investigations and evidence requests, and improve quality assurance and dispatcher training.
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Colorado’s Douglas County Sheriff's office leverages NICE's NiceLog Capture Platform and NICE Inform Multimedia Incident Information Management Solution to improve business continuity, save time, and enhance interoperability.
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Chinatrust Commercial Bank: Leading Taiwanese private bank improves quality of service, enhances customer satisfaction and retention, and improves training processes.
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CUNA Mutual Group: world's largest provider of credit union services implements NICE Perform® with advanced analytics, and optimized by NICE's Consulting Services team, to completely revamp the way they run their contact centers.
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Skipton Building Society: UK based provider of financial services improves agent coaching, engages agents for performance improvement and greater efficiency.
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ABASEGUROS: Mexico's premier insurance provider decreases customer defections, improves agent coaching, and provides critical business intelligence to the enterprise.
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TRUenergy: Australian retail energy provider improves regulator compliance, improves agent skills, and decreases costs by implementing NICE solutions in their VoIP environment.
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Lafarge Aggregates Ltd.: UK based company improves customer service, dispute resolution capabilities, and increases agent retention.
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Mobistar implements NICE's unique solution for quality monitoring and agent coaching to empower and engage agents, and improve agent’s skill sets and performance.
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eTelecare achieves a smooth migration to VoIP recording of customer interactions, decentralizes QM across US and Philippine sites, and improves agents’ skill sets and cusotmer satsifaction with NICE.
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Enterprise Rent-A-Car benefits from NICE's contact center solutions to improve quality of service, training effectiveness, and agent retention.
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Glendale Police Department Major California police department uses NICE's solutions for reconstructing emergency events and deriving insight from both 911 and radio communications and ensuring that plans of action during emergency situations are implemented effectively.
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Saxon is using NICE Perform to identify and better understand the root causes of specific issues that impact its
business, such as customers impacted by life changing
situations.
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Fedex North America’s largest, time-specific expedited carrier maximizes customer and driver retention and benefits the entire enterprise through NICE Perform's capabilities for extracting insights from interactions.
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WPS Leading US health insurer improves customer satsifaction, agent quality of service and market intelligence capabilities with NICE Perform.
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Hampshire Constabulary UK police force achieves easy report creation and query along with higher quality of citizen service with NICE’s capture and quality monitoring solutions for call centers.
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ICICI OneSource NICE helps Indian business process outsourcer achieve higher levels of client confidence, targeted, effective training programs and improved call handling and management.
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NYPD The New York Police Departments uses NICE’s solutions for the management of emergency communications to conduct more accurate incident inquiries, achieve more effective scenario reconstructions and provide better service for the public.
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RHL Scottish outsourced customer management center leverages NICE solutions to increase caller satisfaction with improved service, secure new business through increased client trust, and improve agent performance.
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Intertwine, Dutch Contact Center outsourcer, achieves marked increase in customer satisfaction using NICE's CEM Solutions
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SST - Systems & Services Technologies Inc. (SST) provides loan portfolio and debt recovery services for financial lending companies. SST selected NICE solutions due to their flexibility and ability to provide a unique system.
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RSA - Quality Monitoring solution for a 300-seat call center, featuring Executive Connect, Apropos and a Nortel switch. Shows a dramatic increase in quality monitoring efficiency.
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ATD - VoIP recording solution for financial trading environment, integrated with a Cisco IP switch
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TESCO - More capture, more feedback and better quality of service. Business Systems UK Limited and Tesco (The UK's leading food retailer) work together to ensure a consistent approach to quality management.
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Yorkshire Building Society - One of the largest mutual organisations in the UK has selected NICE recording solutions to expand its call recording capacity at its Member contact centres
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Time Warner - Total Recording and Quality Monitoring applications help this organization glean invaluable business intelligence from customer calls for bottom-line business performance improvements across the enterprise.
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Sentrx - Healthcare organization using NiceCall Focus for both Total Recording and Quality Assurance to best serve its Fortune 100 pharmaceutical clients.
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Conseco - 300 percent improvement in quality monitoring efficiency and 5 percent increase in customer service quality scores
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WPS Health Insurance Corporation - efficiency increases in the contact center following the NICE installation, led to the reallocation of three staffing positions to other departments
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Carnival Cruise Lines - attributes, in part, prestigious travel industry award for providing the best customer service amongst major cruise lines to use of their NICE system
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Spectrum Contact Services - employs NiceUniverse, Executive Connect and Nice Reporter call recording and quality management tools across many of its contact center locations to help deliver consistently exceptional customer service levels.
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CUNA Mutual Group - CUNA Mutual significantly improves customer service and agent retention rate
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RACV Increases Call Center Revenues and Visibility Using NICE CEM
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Ben, a Dutch mobile operator doubles the industry's agent retention rate using CEM
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Atlanta Housing Authority implements NICE to make "a better place to live" for residents
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Maricopa County Sheriff's Office - NICE has saved us "substantial man hours"
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Austrian Civil Aviation Administration (AustroControl) selects, for the second time, the NiceLog® digital voice recording system, this time, for the Linz and Graz airports
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Swedish Civil Aviation Administration (LFV) selects the NiceLog® digital voice recording system for its air traffic control (ATC) centers and airports in Sweden.
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Skyguide, Swiss Air Navigation Services Ltd. (formerly Swisscontrol) - decides to expand the existing NiceLog® digital voice recording system for its air traffic control (ATC) centers and airports in Zurich, Geneva and Bern.
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